Three months of guest messaging, run entirely by us.
Your Buell Connect membership covers three months of Biteluxe. We write the messages, run the technology and keep improving it while it is live, so your front desk gets time back, your guests get answered properly, and the extras your property already sells start getting booked before anyone arrives.
Buell Connect is a curated ecosystem of top tier partners, chosen to work alongside one another. If you already run other Buell services, what you build with us lines up with the rest of your strategy instead of cutting across it.
Some of the properties we run this for have ten pods. A smaller team has less slack to absorb guest messaging, so handing it over is worth proportionally more, not less.
Three things change when we run your guest messaging.
Your front desk stops fielding it
Upgrade requests, table bookings, late check-out, directions, parking: it all arrives in one inbox and most of it is answered before anyone at the desk sees it. Your team reads and replies when a guest genuinely needs a person. They do not write campaigns, build templates, or learn a platform.
Guests get a proper answer, whenever they ask
A question at midnight gets the same answer it would get at midday. Guests message the way they message everyone else in their life, and nobody has to wait for the morning shift to hear back.
The extras get booked before arrival
We ask every guest why they are coming. A birthday gets champagne in the room, a couple away for the weekend gets offered the table, and everyone sees the restaurant while there is still availability. The day before arrival we check whether a better room is free and offer it at a last minute rate. Nothing is sent because it is a Tuesday: it is sent because it fits that guest's stay.
From here to your first guest message.
Tell us about your property
Two minutes on your systems, your room count and where the opportunity sits. Your price calculates as you type, before we ask for a single contact detail.
Book the setup call
One hour, with your GM and someone from the front desk, because they each see a different half of the guest journey. Nothing to prepare.
Shape the pilot on the call
We confirm your commercial goals, design the guest journey, check what your systems need, and agree a start date together.
We build it, you approve it
Setup takes around three weeks from the call. Your three months start the moment your first guest message goes out.
The questions we get asked most.
Is my property too small?
No. We run this for estates with as few as ten pods. A small team has less slack to absorb guest messaging, so handing it over is worth proportionally more, not less.
Does my team have to learn a system?
No. They get a read and reply inbox and nothing else. Everything that gets built, written or sent is on us, including every change after go-live.
Will it work with our PMS?
Almost certainly. We already run on Opera, Guestline, Cloudbeds and others, and we will confirm exactly what your setup needs on the call.
We run more than one property. How does that price?
Differently, and it depends on the group. We will size it with you on the call rather than guess at it here.
Are we committing to anything by booking the call?
No. The call is a conversation. The pilot starts on a date you agree during it, and only once you are happy with the plan.
What happens at the end of the three months?
We review the results together. If you want to carry on, the monthly price applies. If you do not, give us 10 days' notice before the pilot ends and it finishes with nothing to pay.