Three months of guest messaging, run entirely by us.
Your Buell Connect membership covers three months of Biteluxe: AI guest messaging over WhatsApp, from the point of booking through to checkout. We write it, run it and keep improving it while it is live, so your front desk gets time back, your guests get answered properly, and the extras your property already sells start getting booked before anyone arrives.
Buell Connect is a curated ecosystem of top tier partners, chosen to work alongside one another. If you already run other Buell services, what you build with us lines up with the rest of your strategy instead of cutting across it.
A Buell Connect partner
Three things change when we run your guest messaging.
Your team never runs it, we do
Upgrades, tables, late check-out, parking: it lands in one inbox and most of it is answered before anyone at the desk sees it. Your team replies when a guest needs a person, and that is the whole job. Nothing to learn, nothing to configure, nothing that breaks when staff change: the writing, the setup and the sending are ours.
Guests get a proper answer, whenever they ask
They message on WhatsApp, the way they message everyone else, and a bespoke AI written for your property answers at midnight as readily as at midday. Hoteliers tell us it sounds better than their best staff: never rushed, never at the end of a double shift, never forgetting why this guest is coming. Anything it should not handle alone goes straight to your team.
The extras get booked before arrival
We ask every guest why they are coming, then offer what fits: champagne for a birthday, a table before the restaurant fills, a better room the day before if one is free. Nothing is sent because it is a Tuesday: it is sent because it fits that guest's stay.
The questions we get asked most.
Is it a bot talking to my guests?
Yes, and deliberately a good one. This is a bespoke, luxury-grade agent rather than a chatbot pulled off a shelf: we write its voice for your property, we watch what it says, and we keep tuning it while it is live. Anything it should not answer alone goes to your team instead. Guests get a reply in seconds at any hour, and nobody gets a robot reading from a script.
Do you only do WhatsApp?
No. We lead with WhatsApp before arrival because engagement there is far ahead of any other channel, but the same agent works over email, SMS, web chat, voice, OTA messaging, and Facebook and Instagram DMs.
Is my property too small?
No. We run this for estates with as few as ten pods. A small team has less slack to absorb guest messaging, so handing it over is worth proportionally more, not less.
Does my team have to learn a system?
No. They get a read and reply inbox and nothing else. Everything that gets built, written or sent is on us, including every change after go-live.
Will it work with our PMS?
Almost certainly. We already run on Opera, Guestline, Cloudbeds and others, and we will confirm exactly what your setup needs on the call.
We run more than one property. How does that price?
Differently, and it depends on the group. We will size it with you on the call rather than guess at it here.
What happens on the call?
One hour. We confirm your commercial goals, map the guest journey you want, check what your systems need, and agree a start date together.
What happens at the end of the three months?
We review the results together. If you want to carry on, the monthly price applies. If you do not, give us 10 days' notice before the pilot ends and it finishes with nothing to pay.